Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Guide to video consultations with your doctor
- New
30/03/2020
How to have a video consultation with your doctor: Read more
Vulnerable/high risk patients during Coronavirus/Covid-19 outbreak
- New
30/03/2020
St Helens CCG is supporting practices with identifying who their vulnerable/high risk patients are in relation to Coronavirus/Covid-19 but is are aware that letters may not have reached these patients by Sunday 29th March. Practices are in the p Read more
Sick notes for self-isolation of people without symptoms
- New
19/03/2020
In light of the current Coronavirus situation, it is inevitable that people may need to self-isolate at home when they have no symptoms of illness. Unfortunately your GP will not be able to issue a sick note for this. If you are considering reques Read more
Coronavirus information from NHS111 online
- New
13/03/2020
Read more
Online appointment booking temporarily suspended
- New
11/03/2020
Online appointment booking has been temporarily suspended but appointments with GPs are still available by calling the Practice. Read more
Coronavirus and returning travellers
- New
06/03/2020
Stay indoors and avoid contact with other people if you’ve travelled to the UK from the following places in the last 14 days, even if you do not have symptoms: Iran Hubei province in China Italy South Korea Stay indoors and avoid c Read more
Stay well this Winter
10/12/2019
Flu
20/09/2019
Extended Hours Appointments Available
22/08/2019
Weekend and Evening Appointments
18/02/2019

Crossroads Surgery

We are currently CLOSED.

Crossroads Surgery

News

Crossroads Surgery

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Crossroads Surgery

News

Submit self-monitoring health reviews
(if requested by the doctor or nurse):